As artificial intelligence (AI) continues to evolve, one area that remains crucial is intent classification. In the midst of the constant excitement about generative models like GPT-4 and their abilities to produce human-like text, one might wonder, do we still need intent classification? The answer is a resounding yes and is rooted in the deterministic nature of intent classification, a trait that generative AI models, no matter how advanced, cannot currently replicate.
Embracing Deterministic Decision Making - The Critical Role of Intent Classification in Generative AI Chatbots
· 12 min read
Building Conversational A.I. @ Twilio