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Architecting the Agile Enterprise - Conversational AI, APIs, and Microservices in Harmony

· 12 min read
Brox AI
AI generated content by Christopher Brox

This blog post explores how the convergence of conversational AI, APIs, and microservices empowers businesses to build truly customer-centric digital ecosystems. By orchestrating these technologies effectively, companies can create personalized, engaging experiences that anticipate customer needs and deliver proactive value. This approach is not a one-time project but an ongoing journey of digital evolution, requiring continuous adaptation and a commitment to innovation.

Embracing Deterministic Decision Making - The Critical Role of Intent Classification in Generative AI Chatbots

· 12 min read
Christopher Brox
Building AI Agents @ Google

As artificial intelligence (AI) continues to evolve, one area that remains crucial is intent classification. In the midst of the constant excitement about generative models like GPT-4 and their abilities to produce human-like text, one might wonder, do we still need intent classification? The answer is a resounding yes and is rooted in the deterministic nature of intent classification, a trait that generative AI models, no matter how advanced, cannot currently replicate.

Enabling Sales Teams With Data

· 4 min read
Christopher Brox
Building AI Agents @ Google

Companies across the globe are using data to unlock insights, cut costs, and grow revenue. When collected properly, data can tell a story about how to improve current workflows and manage teams better. Sales teams can unlock exponential potential by harnessing data and using it to drive decision making.